Ordering and payment
Delivery terms
Right of withdrawal

If the buyer discovers a defect in the item, he or she must contact the seller as soon as possible via e-mail or mobile phone. In the event of a complaint, the seller complies with the Act on Consumer Purchases (Forbrukerkjøpsloven).

If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item.

If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years. If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.

Complaints to the seller should be made in writing.

Correction or redelivery

The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.

Price reduction

The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.


If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.

Notification of a fault with the goods sent to the seller within two months is considered to have been given within a reasonable time. In the event of an approved complaint, customer service will send you a pre-paid return slip. When the seller has received the claimed item, the fault is investigated, then a new item or credit for this is sent to you. The buyer does not pay return shipping for the advertised item or shipping for the new item.
Conflict resolution