Complaints must be addressed to the seller within a reasonable time, see terms and conditions in the Complaints section. The parties try to resolve any disputes peacefully. If this fails, the buyer may turn to the Consumer Council for mediation. The Consumer Council can be contacted at 23 400 500 or at www.forbrukerradet.no.
The European Commission Complaints Portal can also be used if you wish to make a complaint. This is especially true if you are a consumer living in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.